Sleepypod will ship your order in the shipping method chosen at checkout. Our processing time can usually can take up to 2 business days excluding weekends and holidays when inventory is available. When you select a shipping method we guarantee that we will use that shipping company and method, unfortunately we can't guarantee the delivery time since that is beyond our control. Flat shipping method is a ground shipping method that will include a tracking number.
Expedited Shipping Methods
We are happy to offer expedited shipping methods. Please be advised that processing time does not include weekends or holidays
Example : Orders placed with UPS 2 Day Air on Friday will ship out next business/working day and usually arrives on Wednesday.
The best way to ensure timely delivery is to give us a call at (626) 421-6818.
Claims for lost packages will be processed only when package tracking indicates that the package was NOT delivered correctly. Please contact our customer service for more information. Should your organization or office refuse delivery of any package, and the package is returned to us, we will treat this as a refund (see Return Policy). If you would like us to redeliver, you will need to place another order with us.
Do You Ship Internationally?
Yes we can, but we HIGHLY recommend you check out out our Store Locator for a store near to you or, if you are located in EU/UK or Canada, select from the links at the top of the page. International orders are subject to the customs/duty fees as determined by the destination country and are customer responsibility.
I live outside of the USA and my country charges tax/duty at the border for purchases, can you mark my shipment as a gift or lower the value of the order?
Unfortunately we can not do this. Sorry.