What Happens if There's a Problem With My Order?
We have a one year warranty to handle any manufacturing defects. All of our products are manufactured to the highest standards and are warranted to be free of material and workmanship defects for as long as the original purchaser owns the product (proof of purchase is required). If your order was shipped incorrectly or any other problem occurred, please contact us.
How Do I Return a Product?
We accept returns within 30 days after you receive your order. If you wish to return a product, please include the original packing slip along with the item and a brief note explaining the reason for the return to the following address:
145 N Sierra Madre Blvd. Ste. 11
Pasadena, CA 91107
Make sure to clean the item well. Customers are responsible for return shipping. Items received past 30 days will not be refunded. Please reach out to customer service at firstname.lastname@example.org for further information.
I would like to start my return process
Get in Touch with Us!
Our desire is to provide you with only the highest quality products. When your merchandise arrives we want it to be better than you expected. If it is not, we want to know about it. We encourage you to contact us to resolve any issues regarding purchases or products. We distinguish between the following four types of claims:
Warranty Repairs or Replacements Please visit our warranty information page
Within 30 Days of Receipt
If you find your merchandise to be faulty, incomplete or otherwise undesirable within 30 days of receipt, we will repair/replace AND ship any items free of charge, using the SAME shipping method (Ground, 2-Day, Overnight) stated on your original order. Faster return shipping is available for an extra fee. We will arrange for the return of your unwanted merchandise at our own option and expense. Should we find that your return merchandise does not reflect an error on our part, you may be liable for all shipping fees. So, please be sure we really made the mistake.
Refunds - You want your money back.
Any product in good, unused condition can be returned within 30 days of purchase for a refund of the purchase price excluding shipping. Refunds are processed within 10 business days of receipt. We credit towards your original method of payment when possible. To get a refund, it is NOT necessary to file a claim. Simply send your merchandise to us along with proof of purchase (invoice, order confirmation or packing slip) back to us. If no documentation is provided, we may not be able to process your refund. Please note: Since we cannot be liable for lost packages that do not arrive at our warehouse, it may be a good idea to send it using a trackable shipping method. Personalized Items: Due to the nature of these products, these type of items are not eligible for refunds.
You want a different size, color or style. Should you wish to exchange any product for another item, simply place a new order through our website and return any unwanted merchandise to us for a refund (see above). Once we receive your return merchandise in good condition, we will issue a refund less shipping charges.
Claims for lost packages will be processed only when package tracking indicates that the package was NOT delivered correctly. Please use the form for any such claim. Should your organization or office refuse delivery of any package, and the package is returned to us, we will treat this as a refund (see above). If you would like us to redeliver, you will need to place another order with us.
Do You Ship Internationally?
Yes we can, but we HIGHLY recommend you check out our Where To Buy page for a store near to you. Customs and local carrier delays are beyond our control. Any taxes or duties on international orders are the responsibility of the buyer.
I live outside of the USA and my country charges tax/duty at the border for purchases, can you mark my shipment as a gift or lower the value of the order?
Unfortunately we can not do this. Sorry.