Sleepypod will ship your order using the shipping method chosen at checkout. Our processing time can usually take up to two business days, excluding weekends and holidays, when inventory is available. When you select a shipping method, we guarantee that we will use that shipping company and method. Unfortunately, we can't guarantee the delivery time since that is beyond our control. The flat shipping method is a ground shipping method that will include a tracking number.
Shipping Claims
Claims for lost packages will be processed only when package tracking indicates that the package was NOT delivered correctly. Please contact our customer service for more information. Should your organization or office refuse delivery of any package and the package is returned to us, we will treat this as a refund (see Return Policy). If you would like us to redeliver, you will need to place another order with us.
Do You Ship Internationally?
Yes, we can, but we HIGHLY recommend you check out our Store Locator for a store near you. If you are located in the EU/UK or Canada, select from the links at the top of the page. International orders are subject to the customs/duty fees determined by the destination country and are the customer's responsibility.
I live outside of the USA and my country charges tax/duty at the border for purchases, can you mark my shipment as a gift or lower the value of the order?
Unfortunately, we cannot do this. Sorry.